Mailboxes disconnected + billing question

open
with Marcus Chen · Northwind Outreach·6:24 AM America/Los_Angeles · GMT-8·SLA 1m left
Suggested diagnostic: Why are his mailboxes disconnected?
MC

Hey team — three of my Gmail mailboxes disconnected this morning and my sequences paused. Can you take a look? I'm losing money every hour.

9:14 AM
You

Hi Marcus, sorry about that! I'm pulling up your account now — give me a minute.

9:16 AM
MC

Appreciate it. This is the second time this week. If it happens again I'm disputing the charge with my bank.

9:17 AM
Internal note · Riley Park · 9:18 AM

Heads-up: third disconnect incident this month flagged as chargeback-risk. @Sam can you peek at the OAuth logs?

You

Totally understand the frustration. I can see 3 mailboxes lost their OAuth token. I'll walk you through the reconnect.

9:22 AM
MC

Also — was I charged twice last month? My finance team flagged it.

9:24 AM